frequently asked questions

Why is the insurance company taking so long?

Each insurance claim is different so the length of time it will take the insurance company to make their determination will vary. It is possible that the insurance company may also be behind if there has been a storm or other weather event that would increase their calls. We would suggest that you contact your insurance company about every 3-5 days to move them along, be updated on the status or any issues, and possibly assist the process in moving along a little faster too!

What happens after my insurance company accepts the claim?

Once insurance approves your claim, an adjuster will send the estimate prepared to you, as well as to 1761 Renovations. A check (for the actual cash value) will be issued at this time and documentation will need to be submitted to your insurance company for the depreciation check to be issued.

What if my claim is denied?

If the insurance company denies your claim, the adjuster’s findings did not justify a replacement or the amount of the loss is less than the amount of your deductible. If you disagree with the insurance company’s decision, please contact us so that we may communicate this and send the appropriate documentation for a possible reinspection.

If my roof is replaced, how long is it going to last?

Not accounting for anything but perfect weather, a new roof should hold strong for about 20-30 years. Because Mother Nature is very unpredictable, it can be difficult to pinpoint how long any roof will last. One factor that will affect how long your roof lasts will be material though, as some can last longer than others.

Other than seeing a leak, is there a way for me to know if my roof is okay?

When you’re looking at your roof from the ground, sometimes you will notice dark spots or missing shingles. That is an indication that repairs or replacement is needed. If you see shingles that are cracked or curled, that is also a sign that they should be replaced. Inside your home you may notice water damage stains, a damp attic or light shining through from the exterior. These are all good indicators that you need a professional inspection to tell you what next steps are needed.

Why am I having to pay extra for shingles to be upgraded?

Unfortunately, your insurance company is not going to pay for any shingles that aren’t exactly what was on your roof previously. The responsibility is passed to the home or business owner in the event an upgraded shingle type is chosen.

What is a deductible?

Your deductible is a specific amount that must be paid out before insurance will cover any part of the claim. This is the home or business owner’s responsibility.

What is TPO roofing?

TPO, or Thermoplastic Polyolefin for short, is a less expensive option when it comes to roofing materials, due to it being made out of recycled rubber. TPO roofing is typically used on commercial properties.

What is a square in roofing?

While it has nothing to do with square feet, a square is a way to measure in the roofing industry. A roofing square represents roughly 100 square feet. Whether this square is made of tarp or shingles, the measurement doesn’t change.

While it has nothing to do with square feet, a square is a way to measure in the roofing industry. A roofing square represents roughly 100 square feet. Whether this square is made of tarp or shingles, the measurement doesn’t change.

What is EPDM roofing?

EPDM is a durable synthetic rubber roofing membrane that offers great strength and resistance to water. The two primary ingredients, ethylene and propylene, come from oil or natural gas which make it environmentally friendly too!

What is rolled roofing?

The difference between rolled roofing and asphalt shingle is that it's considerably less durable, thinner and less expensive. Though they both have similar properties such as water resistance; if you want a longer lasting product, roll roofing may not be the way to go.

What is roof flashing?

Roof flashing can be found around roof features such as vents, chimneys and skylights. It is a thin material that professional contractors use to direct water away from critical areas of the roofs when it meets vertical surfaces like walls or dormers.

What is a trussed roof?

A roof truss is a framework of timbers that provides support for the roof of your home. They're also used to bridge spaces over rooms, and they typically occur at regular intervals next with horizontal beams known as purlins linking them together.

What is roof deck?

Roof decking is the framework that holds up your roof. It's made out of wooden planks and other roofing components are installed onto the roof decking.

What is roof sheathing?

Roof sheathing and roof decking are the same. Roof sheathing is referring to boards that are thin and made out of wood used to support your roof.

How long does vinyl siding last?

Vinyl siding is a popular option for homes. With an average lifespan of 20-40 years, this you won’t need to worry about replacement for a while but there are several variables that can affect how long it lasts - including sun exposure and weather patterns among other things.

How to measure house for siding?

To measure a home for siding, the first step is to measure the width, as well as the height, on all sides. Once you have those measurements, multiply the width by the height to calculate square feet. You will also need to measure other areas such as dormers and gables.

What are seamless gutters?

Seamless gutters are created by using a single piece of material that has not been sectioned, therefore, do not have seams.

How long do gutters last?

Gutters are an investment that typically does last. Ranging anywhere from 20 to 50 years, a brand new gutter installation will have you set for a while.

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